- Overview
- Services
Manage your contacts, your relationships, your sales process, your Help Desk. Microsoft Dynamics CRM provides companies of all sizes with a cost-effective and easy-to-use CRM solution via your current Microsoft Outlook interface or as a stand-alone product.
Easy-to-use: Got Outlook? Know Outlook? Then you’ll be able to get your head around Microsoft Dynamics CRM in no time. Users access CRM functionality via the Outlook interface, so it looks, feels and acts like an extension to Outlook. No major training requirements and users will adopt it faster than you can say…er…Microsoft Dynamics Customer Relationship Management! (Apparently if you say this 3x in a row, a Global Vision CRM specialist will magically appear in your reception area).
Tight integration with Microsoft products: Word, Excel and Outlook operate seamlessly with Microsoft Dynamics CRM. Emails, appointments and tasks sent or set up via Outlook are automatically linked back to records in CRM. Minimising manual processes by end-users and ensuring CRM records are up-to-date. Data and reports can easily be exported and generated into Excel spreadsheets, if required.
Flexible: Like a yoga instructor! Microsoft Dynamics CRM bends over backwards to ensure it fits in with the way YOU do business. Why should YOU change? Really! We’ll come in, put one of our analysts on the case and get to understand how you do business. Your processes, your tasks, your internal systems, your requirements. We’ll then take Microsoft Dynamics CRM and bend it, shape it, mold it to fit into and support your business.
Deployment Options: Want to leave your IT department out of it? What? You HAVE no IT department? No problem! Microsoft Dynamics CRM can be hosted online, off site, and made accessible to you and your team via a Web browser, if you prefer. No IT department or IT infrastructure required.
Affordable: Sure, there are cheaper options out there with less functionality, less flexibility and are less extensible and less robust….but you won’t get out of them as much as you will from Microsoft Dynamics CRM.
So, it’s decision time….go with a cheaper product that you will out-grow and need to replace after a while or invest now in Microsoft Dynamics CRM to derive a much higher return on your investment. Hmmmm….tough call….At the moment, you are likely using Excel spreadsheets to manage sales processes and marketing. And perhaps a 3rd party system or your own custom built app for support. Times are tough, we know. But it’s time to upgrade. Leads are slipping through the cracks, generating sales pipeline reports is a cumbersome process at best, and there is no central view of all communications between you and your clients across support, sales and marketing. Microsoft Dynamics CRM will fix that. The time and effort saved mean a high return on your investment in CRM.
Pay once, get it all: PLUS, you get Marketing, Sales and Customer Support modules all for the same price – no pay per module model.
Download the Microsoft Dynamics CRM brochures:
The list of reasons to choose Microsoft Dynamics CRM extensive. We’ll be glad to continue this list of reasons in person, So contact us for more information.
The great thing about Microsoft Dynamics CRM is that it’s supported by a huge network of Microsoft Dynamics CRM implementation partners locally and all over the world. So you never struggle to find resources to implement and support your CRM. As a result, implementation and support costs are kept competitive due to…ummm…..all the competition!
But of course, as partners go, we are the best.
“Why?” you may ask? Well, we’re one of only 5 Microsoft Enterprise Partners in South Africa. An exclusive status awarded to us thanks to:
- Our world-class infrastructure – we support and service dozens of clients locally and overseas.
- 24x7 support facilities.
- Staff complement of over 70 business analysts, project managers, developers, support specialists, CRM specialists, software testers.
- Our Service Level Agreements, ensuring quick turn-around times on client support requirements.
- Experience and knowledge gained on over 30 implementations across various industries, including Retail, Financial Services, Information Technology, and Manufacturing.
- Microsoft Gold Partner Certifications in (which means we have the highest level of Microsoft certification in the following areas): Business Process and Integration Solutions, Custom Development Solutions, Data Management Solutions, Information Worker Solutions, and ISV / Software Solutions.
- Our use of Microsoft’s proven Sure Step methodology to ensure reduced implementation time, reduced potential for budget overruns, and higher rates of success.
Then there’s also the fact that our very own Integrated Relationship Marketing software will plug into Microsoft Dynamics CRM to extend marketing functionality and enable marketers to run multi-channel (email, SMS, direct mail, call centre, etc) marketing campaigns, manage all marketing resources, run surveys and achieve a 360 degree view of the relationship between their brand and their consumers. Read more here…
And finally, we really try our best. Honest. We work hard, we bend over backwards to build positive, long-lasting relationships with our customers. That’s why we have a Client Services team and mature 24x7 support team and infrastructure to make sure requirements are met with a quick turn-around and a smile.
If your company is already using Microsoft Dynamics CRM but is experiencing any difficulty with an installation (because you didn’t choose us the first time :), or if your company is considering upgrading your current CRM installation to another edition or version, Global Vision can help overcome difficulties and offer professional service and upgrade assistance.
